TERMS OF SERVICE
Updated: 24 April, 2024
Thank you for using our Services. We, as the supplier, will provide following services for your management in conjunction with various products which can be connected with LTS Connect and LTS Platinum Partner APP (“Products”): (1) Our user website and user accounts that may be accessed at www.ltsecurityinc.com, and all associated sites connected with www.ltsecurityinc.com, excluding any third parties’ sites (the “Portal”); (2) software applications that can be downloaded to a mobile device (“Mobile Apps”), including LTS Connect and LTS Platinum Partner; and (3) any services available on the Portal, and Mobile Apps (“Available Services”). The term “Services” means the Portal, Mobile Apps, and Available Services.
You may, depending on your selection of a Service provider type, access and use one or more of the following Services, including but not limited to:
(a) inviting Site Owner by inputting its email or phone number in order to apply for site management or device configuration of the Products. The Site Owner is referred to the LTS Connect user who has created or will create an account through LTS Connect App or Portal;
(b) previewing, health monitoring, configuration of the Products, real-time pushing of abnormal Products, with the authorization of the Site Owner;
(c) managing your Account and preferences, and maintaining your registration data;
(d) if applicable, adding employees of your company in the Account by allocating a certain role for playing different functions or gaining various permissions of the sites;
These Terms of Services (“Terms”) govern your use and access to our Services. Our Privacy Policy explains how we collect and use your information when you are using the Services. By using our Services, you are agreeing to be bound by these Terms and our Privacy Policy. If you’re using Services for an organization, you’re agreeing to these Terms on behalf of that organization.
1. No Life-Safety or Critical Uses of Our Services
You acknowledge and agree that Services and Products are not certified for emergency response. We make no warranty or representation that use of the Services or Products with any third-party’s products or services will affect or increase any level of safety or security. The Services and Products are not a third-party monitored emergency notification system -- We will not dispatch emergency authorities to the monitored place in the event of an emergency. All life threatening and emergency events should be directed to appropriate response services.
2. Electronic Contracting and Messaging
By using the Services, registering Products, creating an online account for the Services (“Account”), or engaging in any transactions via the Services, you agree to accept and be bound by these Terms and our Privacy Policy. You agree that when you use your login credentials or click on any “I Agree”button when using the Services, you affirmatively consent to conduct business electronically with us, and such credentials and processes have the same force and effect with your written signature. You agree and consent to us sending you disclosures, messages, notices, and other communications to your designated mobile phone and email account. From time to time, we may use your personal information, i.e. email account or mobile phone to send important notices, such as registering an account, Service updates, changes of terms &conditions, and privacy policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications.
3. These Terms May Change
We may revise these Terms from time to time to better reflect: (i) changes to the law; (ii) new regulatory requirements, or (iii) improvements or enhancements made to the Services. If an update affects your use of the Services or your legal rights as a user of the Services, we’ll notify you prior to the update’s effective date by sending an email to the email address associated with your account or via an in-app notification. These updated terms will be effective no less than 7 days from when we notify you.
4. Eligibility; Children
You are prohibited from registering a Product with the Services or from using the Services unless you are 18 years of age or older, if individual, or, have obtained the authorization, if company. You may not use the Services where prohibited by applicable law. We also do not knowingly collect any information from children under the age of 18, or equivalent minimum age in the relevant jurisdiction. If you are not 18 years of age or older, you must have your parent or legal guardian register a Product or create an Account to use the Services. Please contact us at support@ltsecurityinc.com if you believe your child has provided us with personal information in connection with the Services.
5. Account
Creating an Account. To use the Services, you may need to open an Account through the specific registration mechanism deployed in your region/country.
By creating an Account, you represent and warrant that: (i) all required registration information you submit is truthful, accurate and complete, and if applicable, that the information you submit, including but not limited to the trademarks, logos or pictures are owned by you or well licensed to you, hence will not infringe or violate any other party’s intellectual property rights; (ii) you will maintain the accuracy, security, and confidentiality of such information; and (iii) your use of the Services does not violate any applicable law or regulation. You have no right to transfer your Account to any other individuals or organizations in any manner. We are not liable for any loss or damages arising from your failure to maintain the confidentiality of your Account.
You may not use anyone else’s Account at any time without the express permission and consent of the holder of that Account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Closing your Account. You may close your Account at any time by using “Delete Installer Admin Account” functionality. The Account is necessary to use the Services. Before closing your Account, please ensure that you will not use the Services, and there are no authorized site(s) in your Account. Please also keep in mind that you will not be able to reactivate your Account or retrieve any of the content or information you previously added to your Account. If you ever wanted to use the Services again, you would need to create a new Account. Please read our notice carefully when you use “Delete Installer Admin Account” functionality.
6. System and Equipment Requirements
Use of discrete functionality may require Internet access and registration to the Services. You must have the necessary hardware, software, and Internet access needed to use the Services. Services will not be accessible without: (i) a working network that is positioned to communicate reliably with the Products; (ii) a PC device or a mobile device with Android OS or Apple iOS to pair Products; (iii) an Account; (iv) always-on broadband Internet access; and (v) other system elements that may be specified by the Services in connection with the specific Product. In addition, the access to or use of certain Services may need your turning on of Wi-Fi functionality of your device.
7. Changes to the Services
We may change, upgrade, discontinue, or temporarily suspend any feature or component of the Services at any time without notice. We cannot guarantee and makes no warranties that any software updates can be implemented on any Product or that changes to the Services will operate as intended. You acknowledge that you may be required to install software updates to use the Services with the Product, and you agree to promptly install such updates we provide
8. Data Usage and Security
Use of Services require internet access and may generate communications and other data transmitted over the internet or your Wi-Fi network. You agree that you are solely responsible for data usage fees and to comply with all applicable agreements with your mobile device, internet, and telecommunications providers. We will not be responsible or liable for any fees, charges, or penalties incurred as a result of your use of the Services.
9. Intellectual Property Ownership
The Services and all rights, including intellectual property rights, associated therewith are and shall remain our property. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services, except for the limited license granted above; or (ii) to use or reference in any manner our company names, logos, product and service names, trademarks or services marks or those of our licensors.
10. Termination
Without limiting any other remedies, we may suspend or terminate your Account and these Terms with immediate effect if you violate any provision of these Terms, fail to pay any fees owed in connection with the Services when due, if we’re investigating suspected misconduct or fraudulent behavior, if you fail to reasonably cooperate with any investigation, or if we reasonably believe that your conduct may cause harm or liability to us, our users, or any third party. Upon termination, you shall cease all use of the Services.
11. Disclaimer of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. IN PARTICULAR, WE, OUR SUBSIDIARIES AND AFFILIATES, AND OUR LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (I) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS, (II) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE FROM ERROR, (III) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND (IV) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
12. Limitation of Liability
SUBJECT TO OVERALL PROVISION IN SECTION 14 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE, OUR SUBSIDIARIES AND AFFILIATES, AND OUR LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.
13. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the United States, without giving effect to any choice or conflict of law provision or rule (whether of the United States or any other jurisdiction). Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the federal courts of the United States, You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
14. General
Entire Agreement. These Terms constitute the entire agreement between you and us regarding the use of the Services. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
Severability. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
Waiver. Except as explicitly set forth in these Terms, neither our failure to exercise any right nor your failure to exercise any right or provision of these Terms will constitute a waiver of such right or provision.
15. Contact Us
If you have any questions about these Terms, please contact us at support@ltsecurityinc.com.
